Legal

Welcome to Dovo

Dovo is a cross-border business account built for companies that trade between Africa, Europe and the United States. It is operated by Dovo SA ("Dovo", "we", "us" or "our"), a company limited by shares incorporated under Swiss law with registry number CHE-419.702.318 and registered offices at Rue du Rhône 14, 1204 Geneva, Switzerland.

These Terms and Conditions (the "Terms") govern access to and use of the Dovo platform at getdovo.com, the Dovo dashboard, the Dovo API and every service reachable through them (together, the "Services"). Read them in full before you open an account — they set out what we owe you, what you owe us, and the risks you take on by moving money across borders.

Questions about these Terms go to business@getdovo.com. By registering for a Dovo account, or by instructing any transaction through it, you enter into a contractual relationship with Dovo SA on the basis of these Terms.

Dovo is a financial technology company, not a bank. Accounts, IBANs, payment cards and settlement rails are provided by licensed partner institutions. Dovo SA acts as a financial intermediary under the Swiss Anti-Money Laundering Act (AMLA) and is affiliated with SO-FIT, a self-regulatory organisation recognised by FINMA. Dovo SA holds no FINMA banking licence, and balances held through Dovo are not covered by Swiss depositor protection.

The contract

The agreement between you and Dovo is made up of the following documents, each of which forms an integral part of it:

• These Terms and Conditions in full.
• The Acceptable Use Policy, which sets out what the platform may and may not be used for.
• The Privacy Policy, which explains how we handle personal data.
• The Refund Policy, which explains when a payment can and cannot be reversed.
• Any product schedule, fee schedule or limit notice published in your dashboard.

Dovo works with licensed partner institutions and infrastructure providers to deliver the Services — account issuers, card issuers, payout networks, stablecoin custodians, foreign exchange counterparties and identity verification vendors. Those partners operate under their own terms, and accepting them where required is a condition of using the part of the Service they support. We will tell you which partner sits behind a given product on request.

We may update these Terms. Where a change materially affects your rights or obligations, we will give you at least 30 days' notice by email to your registered address or by notice in the dashboard, unless a shorter period is required by law or by a regulator. Continued use of the Services after a change takes effect is acceptance of the updated Terms. If you do not accept them, you may close your account before the effective date at no cost.

You agree that notices, statements, disclosures and other communications may be delivered electronically — by email to your registered address, or in the dashboard. It is your responsibility to keep those contact details current. Electronic communications are treated as received when sent or posted.

Definitions and interpretation

Definitions

In these Terms, unless the context requires otherwise:

• "Account" means the Dovo business account opened in the name of a Business, together with any associated IBANs, virtual account details, balances, wallets and card functionality.
• "API" means the application programming interface Dovo makes available so that a Business can integrate the Services into its own systems.
• "Authorised User" means an individual the Business permits to access and operate the Account, at the permission level the Business assigns.
• "Available balance" means funds credited to the Account but temporarily restricted — for example pending a compliance review or a settlement cut-off.
• "Business" means the company, partnership, sole proprietorship or other legally recognised entity that has completed KYB and been approved for the Services.
• "Business Day" means a day other than a Saturday, Sunday or public holiday in Geneva, Switzerland.
• "Card" means a Dovo virtual or physical payment card issued through a card scheme by a licensed issuing partner.
• "Chargeback" means the reversal of a card transaction initiated by a cardholder or an issuing bank under card scheme rules.
• "Current balance" means the funds in the Account that are immediately available to spend or send.
• "Dashboard" means the online interface through which the Business manages the Account.
• "FX rate" means the exchange rate Dovo quotes at the moment a currency conversion is confirmed.
• "Hold" means any temporary restriction on the Account, a balance or a transaction — including funds withheld pending verification, a dispute, chargeback exposure or a compliance review.
• "KYB" means the Know Your Business checks we run, including beneficial ownership identification, verification of business activity and proof of address.
• "Prohibited Jurisdiction" means a country or territory listed in the prohibited countries section below, or otherwise subject to comprehensive sanctions.
• "Restricted Industry" means a business activity Dovo does not support, as listed in the acceptable use section below.
• "Stablecoin" means a digital asset designed to hold a value equivalent to a reference fiat currency, and in these Terms principally USDC.
• "Transaction" means any payment, payout, transfer, currency conversion, stablecoin movement or card purchase instructed through the Account.
• "Wallet" means the stablecoin address assigned to a Business for receiving and sending supported digital assets.

Data protection

We process personal data in line with the Swiss Federal Act on Data Protection (FADP) and, where it applies, the EU General Data Protection Regulation (GDPR). The detail is in our Privacy Policy.

Interpretation

• "You" and "your" mean the Business and, where relevant, its Authorised Users.
• "We", "us" and "our" mean Dovo SA together with its successors, assignees and affiliates.
• A reference to an amendment includes any modification, replacement or re-enactment.
• A reference to law includes statutes, ordinances, regulations, binding directives and the rulings of a competent authority.
• Headings are for navigation only and do not affect how a clause is read.

The Services

Dovo provides cross-border payment infrastructure for businesses. Which features, currencies, corridors, rails and networks are available to you depends on your jurisdiction, on partner availability and on regulatory requirements, and any of them may be changed or withdrawn where the law or a partner requires it.

Accounts and account details

An approved Business receives account details in the supported currencies enabled for it — including a euro IBAN and USD account details — so that customers and platforms can pay it directly. Account details are issued by licensed partner institutions and remain subject to those institutions' own onboarding decisions.

Payouts and foreign exchange

You can send single and bulk payouts to supported destinations. A payout that involves a currency conversion is executed at the FX rate quoted and confirmed at the time of the instruction; that quote includes our margin, which is shown to you before you confirm. Once confirmed, a conversion cannot be unwound because the rate has since moved.

Stablecoin wallets

Where stablecoin functionality is enabled, you can receive and send supported digital assets on supported blockchain networks. Blockchain transactions are irreversible. You are responsible for the accuracy of every address and network you provide; assets sent to a wrong address, or on an unsupported network, are generally unrecoverable and Dovo cannot restore them.

Cards

Virtual and physical cards may be issued to the Business and to its Authorised Users, subject to the issuing partner's approval and the applicable card scheme rules. Card spending draws on the Account balance. Scheme rules, not these Terms, govern chargeback rights and deadlines.

API

API access is granted under credentials issued to the Business. You must keep those credentials secret, rotate them when a person with access leaves, and use reasonable rate limits. Instructions received through valid credentials are treated as authorised by the Business.

Eligibility and registration

Who may use Dovo

The Services are for legally recognised businesses, including incorporated companies, partnerships and sole proprietors acting in the course of business. Individuals other than sole proprietors may use the platform only as Authorised Users of a registered Business, must be at least 18 years old, and must be engaged by that Business.

The Business is responsible for everything done through its Account by any Authorised User — every instruction, approval, transaction and omission. We are entitled to treat any instruction submitted with valid credentials or at a configured permission level as authorised and binding on the Business, regardless of any internal dispute, fraud or unauthorised conduct inside that Business.

The Business must appoint an administrator, grant access only where it is needed, and remove access promptly when an Authorised User no longer requires it — including on the day an employment or engagement ends. Dovo has no role in resolving internal disputes about authority, permissions or ownership of an Account.

Eligibility criteria

To open a Dovo account, a Business must:

• Be legally registered in a jurisdiction where Dovo makes the Services available.
• Not operate in a Restricted Industry.
• Not be incorporated in, controlled from, or operating out of a Prohibited Jurisdiction.
• Have the legal capacity and internal authority to enter into and perform these Terms.
• Complete KYB and provide information that is accurate, complete and current.

What we ask for at registration

• Certificate of incorporation or equivalent registration documents.
• A working business email address and phone number.
• Proof of the registered business address.
• Identification of directors and of each beneficial owner holding 25% or more.
• Evidence of the actual business activity — contracts, invoices, a live website or platform.
• Any further information we reasonably need to satisfy a legal or partner requirement.

Keeping your information current

If anything you told us at registration changes — ownership, control, registered address, business activity, or a corporate restructuring — tell us within 14 days. We may be unable to act on a message that reaches us from an address or number not registered on the Account.

Verification and approval

We review every registration and may ask for further documents or clarification. Approval is conditional until KYB is complete. Once you are verified, the Account is opened with the account details, wallet, dashboard access, card issuance and transaction limits enabled for your profile.

Straightforward files are typically decided within one to two Business Days of complete documentation. Complex ownership structures, higher-risk industries and enhanced due diligence take longer, and we will tell you when that is the case rather than leave you waiting.

Verification is not a one-off. We monitor the Account, its beneficial owners, its directors and its transactions throughout the relationship, and we re-verify periodically. We may request evidence of the source of funds, the source of wealth, the underlying commercial activity, invoices or delivery confirmation, and we may delay, restrict or suspend transactions until that evidence is provided and accepted.

You agree that we may make, directly or through a vendor, the enquiries we consider necessary to validate what you have told us — including checks against company registries, sanctions and PEP lists, commercial databases and credit reference agencies. Identity documents may be verified through a third-party verification provider, which will process the documents on our instruction and under contract.

Due diligence tiers

Limits attached to each tier are shown in your dashboard and may be adjusted where our risk assessment or a partner requirement changes.

Financial crime, fraud and money laundering

Dovo applies anti-money-laundering and counter-terrorist-financing controls in line with Swiss law and the rules of its self-regulatory organisation. Those controls include customer due diligence, sanctions screening, transaction monitoring and the reporting of suspicion to the competent authority.

We may refuse an application, decline or delay a transaction, freeze a balance, or close an Account where a check fails, where information is withheld, or where we form a suspicion of unlawful activity. Where the law prevents us from telling you the reason for such a step, we will not be able to explain it, and that silence is not an admission of anything.

If you believe an Account or a transaction is being used fraudulently, contact us immediately at business@getdovo.com.

Your obligations

You must:

• Keep passwords, API keys, PINs and one-time codes confidential, and never share them with anyone outside the Business.
• Enable and maintain two-factor authentication on every Authorised User account.
• Secure the devices used to access the Services, and keep them free of tampering.
• Tell us without delay if a device is lost or stolen, or if you suspect unauthorised access.
• Review your statements and transaction history, and report a discrepancy within 30 days of it appearing.
• Give accurate payment details — Dovo executes the instruction you submit, not the one you meant to submit.
• Comply with your own legal, accounting and tax obligations, including declaring income and paying tax where it is due.

Acceptable use

The Acceptable Use Policy governs what a Dovo account may be used for, and forms part of this agreement. In summary, the Services may not be used for, or to facilitate, the following — the list there is longer, and neither is exhaustive.

• Unlicensed financial services, shell banking, or money transmission without the required authorisation.
• Gambling, betting and lotteries where not fully licensed in every jurisdiction served.
• Adult content and services, and anything involving minors.
• Weapons, ammunition, explosives and military equipment.
• Narcotics, controlled substances and unregistered pharmaceuticals.
• Trade in endangered species, protected wildlife or their parts.
• Counterfeit goods, pirated media and stolen intellectual property.
• Pyramid schemes, matrix schemes, and investment offerings with guaranteed returns.
• Ransomware, malware, mixers, tumblers and services designed to obscure the origin of funds.
• Any transaction that breaches sanctions, export controls or the rules of a card scheme or payout network.

You must also behave lawfully and decently towards other users and towards our staff. Abuse, harassment and threats directed at our support team are grounds for suspension. Breach of this section may result in the immediate suspension or closure of the Account, the freezing of the balance pending investigation, and a report to the relevant authority.

Fees, limits and holds

Fees are published in your dashboard and shown before you confirm a transaction. Payout fees, card fees, account maintenance fees and FX margins vary by corridor, currency and product. Some destinations also carry a fee charged by an intermediary or receiving institution, which is outside our control.

We may change our fees. Except where a change is required by law or by a partner at short notice, we will give you at least 30 days' notice of an increase.

We may set and adjust transaction limits, apply rolling reserves, delay settlement, or place a Hold on a balance or a transaction where that is reasonably necessary for compliance, fraud prevention, risk management, chargeback exposure or operational reasons. Where we place a Hold we will tell you, unless the law prevents us, and we will release it as soon as the reason for it has gone.

Balances held through Dovo do not earn interest, and are not covered by the Swiss depositor protection scheme. Client funds are held with licensed partner institutions in accounts segregated from Dovo's own funds, so that they are not available to Dovo's creditors in an insolvency.

Disclaimers

The Services are provided on an "as is" and "as available" basis. To the extent the law allows, we exclude all warranties not expressly given in these Terms, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

We do not warrant that the Services will meet your requirements, that they will be uninterrupted or error-free, or that a payment will arrive within a stated estimate. Settlement times depend on partner banks, payout networks, correspondent banks and blockchain conditions that we do not control.

Nothing on the platform is investment, tax or legal advice. No statement from us, spoken or written, creates a warranty beyond what these Terms set out.

Liability

We may modify, suspend or discontinue any part of the Services for technical, legal, regulatory or operational reasons. We will keep disruption to a minimum and give notice of material changes wherever that is feasible.

We are not liable for losses that do not result from our breach of these Terms, for losses that were not reasonably foreseeable when you accepted them, or for loss of profit, revenue, goodwill, business opportunity or data.

We are not liable for the acts or omissions of a third party you chose to transact with, for a payment that failed because you supplied incorrect details, or for a delay imposed on us by a partner institution, a regulator or a court.

Where liability cannot be excluded, our total liability to a Business for all claims arising in any twelve-month period is limited to the greater of the fees that Business paid us in the six months before the claim arose, or USD 500. Nothing in these Terms limits liability for fraud, for wilful misconduct, or for anything else that Swiss law does not permit to be limited.

Intellectual property

The platform, the dashboard, the API, the Dovo name and logo, and everything we publish remain our property or that of our licensors, protected by copyright, trade mark and other laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Services for your own business purposes for as long as this agreement runs.

Without our prior written consent, you must not:

• Copy, sell, rent, sublicense, distribute or transfer rights in the platform or the API.
• Modify it, create derivative works from it, reverse engineer it or attempt to extract its source code.
• Remove or obscure any proprietary notice.
• Use our name, logo or brand assets in a way that suggests endorsement or partnership that does not exist.

Term, suspension and termination

This agreement runs for as long as you hold a Dovo account. You may close your account at any time by written notice to us. Before closure you must settle any negative balance, allow pending transactions to complete, and give us valid details for the return of any remaining funds.

We may suspend or close an Account, with notice where the law allows, if you breach these Terms, if information you gave us proves false, if a partner institution withdraws a service, if the Account has been dormant for an extended period, if we are required to by law or a regulator, or if the Business is dissolved or enters insolvency proceedings.

On closure we will return any remaining balance to a verified account in the name of the Business, less any fees, reserves or amounts we are required to withhold. Where we cannot reach you or cannot verify a destination account, we will hold the funds and follow the procedure Swiss law prescribes for unclaimed assets. Closing an account does not release either of us from obligations that arose before closure.

Prohibited countries

Because of international sanctions and our own financial-crime controls, the Services cannot be used by businesses established in, controlled from, or sending to and from the following territories:

• Belarus
• Crimea, Donetsk and Luhansk regions
• Cuba
• Eritrea
• Iran
• North Korea
• Russia
• South Sudan
• Sudan
• Syria
• Venezuela
• Yemen

This list changes as sanctions regimes change. Check this page before relying on it, and expect us to apply an update the day it takes effect.

General provisions

Severability

If a provision of these Terms is held invalid or unenforceable, the rest stays in force. We will replace the failed provision with a valid one that comes as close as possible to its original commercial intent.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign ours to a successor in a merger, acquisition or reorganisation, or to an affiliate, on notice to you.

Entire agreement

These Terms, with the documents listed in the contract section, are the entire agreement between us on their subject matter, and replace any prior understanding.

Complaints

Send a complaint to business@getdovo.com with the account name and the transaction reference. We acknowledge complaints within two Business Days and aim to give a final answer within fifteen Business Days, or tell you why we need longer.

Governing law and jurisdiction

These Terms, and any non-contractual obligation arising from them, are governed by Swiss law, without regard to its conflict-of-laws rules.

The ordinary courts of Geneva, Switzerland have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, subject to appeal to the Swiss Federal Supreme Court, and subject to any mandatory place of jurisdiction that a consumer protection law reserves for a party it protects.

Contact us

Dovo SA · Rue du Rhône 14, 1204 Geneva, Switzerland · Registry number CHE-419.702.318 · business@getdovo.com

Effective 16 August 2026.